is not associated with, and does not represent, any government or non-government organisations whatsoever
(including those listed below)
Federal / Commonwealth
- Commonwealth Government
- Australian Competition and Consumer Commission
An independent statutory authority, the Commission administers the Trade Practices Act 1974 and the Iand has additional responsibilities under other legislation.
- Australian Securities and Investments
Ensures fair play in business, protects investors and consumers, prevents corporate crime and helps Australia’s business reputation. Formerly called the Australian Securities Commission.
- Commonwealth Ombudsman Australia
Investigates complaints about Commonwealth government departments’ and agencies’ (including Australia Post) actions to see if they are unlawful, wrong, unjust or discriminatory.
- Consumers online
The Commonwealth Government’s one-stop-shop for consumer protection in Australia.
- Department of the Treasury Competition
and Consumer Policy Division
Ensures consumers’ interests and rights are recognised and accepted in Australia. It is also responsible for the implementation of service charters, consumer law, product safety, consumer policy and consumer information.
Responsible for granting rights in patents, trademarks and designs in Australia.
- Ministerial Council on Consumer Affairs
The Council consists of all commonwealth, state, territory and New Zealand ministers responsible for fair trading, consumer protection laws, trade measurement and credit laws. Its role is to consider consumer affairs and fair trading matters of strategic national significance and, where appropriate, develop a consistent approach within the framework of an agreed Strategic National Consumer Affairs Agenda.
- National Competition Council
The Council administers some aspects of the National Competition Policy (NCP) reforms, assesses governments’ progress in implementing the reforms, advises on areas where more work is needed and provides public information on the NCP process generally.
- National Consumer Credit Code
In response to business and consumer concerns, the Consumer Credit Code was developed as a national initiative to standardise credit practice in Australia.
- National Standards Commission
Responsible for advising government on the scientific, technical and legislative requirements of Australia’s national measurement system, and has specific responsibilities for coordinating the national measurement system, ensuring that trade measurement instruments comply with international and national legal metrology standards, and for the completion of metrication.
- Office of the Federal Privacy Commissioner
Their purpose is to promote an Australian culture that respects privacy. The Office has responsibilities under the federal Privacy Act 1988 and provides information to individuals about their privacy rights, and to Commonwealth and ACT government agencies, credit providers, credit reporting agenices, and private sector organisations, on how to comply with the Privacy Act and related legislation. The Office also issues guidelines to promote best practice in privacy standards and principles, investigates complaints, and conducts audits.
- Postal Industry Ombudsman
The Postal Industry Ombudsman (PIO) is an independent body that investigates complaints about the postal industry. The PIO investigates complaints about any postal operators that register with the scheme. Registration is voluntary. Currently, the Office of Fair Trading handles complaints about NSW postal operators and will continue to look at complaints about postal operators who do not register with the PIO.
- Product Recalls Australia
Provides up-to-date information to consumers about product recalls and allows information to be shared between regulators. Co-ordinated by the Consumer Affairs Division of the Department of Treasury.
Australian Capital Territory
New South Wales
- NSW Government home page
- Office of Fair Trading
- Independent Commission Against Corruption
Exposes and minimises corruption in the NSW public sector through investigation, corruption prevention and education This site is part of the ICAC’s educational role. Information here is particularly relevant to those working in or dealing with the NSW public sector.
- Independent Pricing and Regulatory Tribunal
of NSW (IPART)
Sets maximum prices and undertakes pricing reviews of monopoly services supplied by NSW government agencies. It regulates natural gas pricing and third party access to gas networks; undertakes general reviews of industry, pricing or competition; registers agreements for access to public infrastructure assets and arbitrates disputes about such agreements.
- LawAccess Online
Provides quick and easy access to plain language legal information (including resources in community languages) and related assistance services in NSW. A legal topic index can be used to find resources on different areas of the law such as family law, drink driving and domestic violence. Resources can be searched by language, keyword and other methods.
- Office of Industrial Relations
The office provides information about industrial relations issues such as award wages and working conditions.
WorkCover NSW manages the state’s workplace safety, injury management, and workers compensation systems.
- Queensland Government
- Building Services Authority
Regulate the state’s residential construction industry, licenses builders and trade contractors, and provides consumers with support, advice and protection in the form of a statutory insurance scheme.
- Office of Fair Trading
Contains consumer and business related information. Topics include refunds, lay-bys, credit and safety. Many licensing and application forms can be downloaded. Online complaints accepted.
- Department of Education, Training and
Contains information about occupational licensing, training, mutual recognition and skills development across Australia.
- South Australia Central
- Centre for Innovation, Business and Manufacturing
The Business Centre is the ‘first stop shop’ for all business enquiries, from issues that affect micro and small businesses, to providing direction and support for the larger enterprises.
- Office of Consumer and Business Affairs
This site covers consumer affairs, customer and educational services, business and occupational services, tenancies and births, deaths and marriages.
- Government of Western Australia
- Department of Consumer and Employment
Protection. Consumer Protection Division
The department brings together the Ministry of Fair Trading, WorkSafe and the Department of Productivity and Labour Relations.
- Small Business Development Corporation
Provides information on business enterprise centres, business migration to WA, exploring business opportunities, preparing to start a business, buying and developing an established business.
- Tasmania online
- Government Prices Oversight Commission
The Commission is an independent body that investigates the pricing policies of Tasmanian Government monopolies and reviews complaints of unfair government competition with the private sector.
- Consumer Affairs and Fair Trading
A division of the Department of Justice and Industrial Relations. Provides advice and information on matters affecting the interests of consumers. It investigates complaints regarding potential breaches of legislation and enforces product safety standards.
- Government of Victoria
- Business Access
Provides business information and referral services to facilitate the growth of an efficient and viable small business sector in Victoria.
- Business Channel
Provides business owners and advisers with a single window to high quality government information and services relevant to business in Victoria.
- Consumer Affairs Victoria
The vision of Consumer Affairs Victoria is:
... a confident and informed Victorian marketplace distinguished by ethical trading and consumer protection.
- Northern Territory Government
- Department of Business, Industry and
Incorporating the major business, industry and resource development functions of the former Departments of: Mines and Energy; Primary Industry and Fisheries; Industries and Business, and Asian Relations and Trade.
- Department of Justice, Consumer and